RETURN + EXCHANGE
It is always recommended that you see your item in person before purchasing. Rugs were always created as artful objects to be walked on and lived with. Some of our pieces are 200 years old, which is a testament to their durability. It also means that they are often fragile. Please consider purchasing a rug pad. We do our best to provide thorough descriptions, however if you have concerns, please contact us before you make a purchase.
Dyeing is a process that has evolved throughout centuries in regions all over the world. Dyes, mordants, and fixatives are innumerable and vary in their chemical makeup. Not all dyes are are fixed. This means that we are unable to ensure that all dyes within the pieces in our collection are colorfast.
All bedding purchases are final sale, no exceptions.
Rug pads are custom cut and therefore nonrefundable.
We accept full returns and exchanges equal to retail price on flooring items up to 7 days of receipt with a 15% restocking fee. After 7 days the item is not returnable. The item must be returned in the same condition it was sold.
Sharktooth is not responsible for any wear, damage, or color bleed a piece may experience after purchase.
We offer local same day trials for select rugs.
A credit card will be kept on file for the duration of the trial. All information will be kept secure until the item is either purchased or returned.
If the client does not wish to purchase, merchandise must be returned to the store within operating hours (12:00 pm-7:00 pm) the same day it is taken on approval.
A 5% nonrefundable fee will be applied for each day late unless otherwise noted on invoice.
Items on approval exceeding a total retail value of $7,000.00 will require a 10% deposit. This can be applied to purchase or refunded upon return.